FAQ

When can I expect my order?


The average delivery time is 10-15 business days. Our products are shipped directly from the supplier to you. This unique business model allows us to save tremendously on storage and transportation costs and allows us to offer the products at a lower price than our competitors.


Is there a delay in delivery time due to COVID-19 (Corona Virus)?


Unfortunately, we also experience delays in production and deliveries. Our sales staff will do their best to process and ship your order as soon as possible. Please note that the average delivery time is longer than normal (10-15 days). Thank you for your understanding!



The expected delivery time has passed, where is my order?


In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes an order may be delayed in the delivery process. You can check the status of your order using the following link:


Have you not received anything 3 days after the expected delivery time? If so, please contact us.


What are the shipping costs?


Shipping Method Cost Delivery Time

Free shipping Free 10-15 business days

I am not satisfied with my order. What should I do?



Not satisfied with your order? We are very sorry and we would love to hear what we can do to satisfy you. Send an email to info@cvpsule and we'll see how we can resolve it as soon as possible!



Where can I find my track & trace code?



Once your order has been processed and shipped, we will send you your track & trace code via email. The processing of your order takes 24 hours.